If a check stopped before finishing, do not worry — you keep every result found so far. Here is what to check.
Out of credits
The most common reason a long check stops early is running out of credits. Top up on the Billing page, then start the check again to finish the rest.
It was cancelled
If someone pressed Cancel, the check stops on purpose. You can start a new run on the same list any time.
Something went wrong
Very occasionally a check hits an error. Try running it again. If it keeps happening, contact us with the list name and we will look into it.
Note
Whatever the reason, results already found are saved. Re-running picks up the addresses that were not finished.
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If you still have a question, we are happy to help.