Help center
Troubleshooting & FAQ
Common questions and simple fixes for the bumps you might hit along the way.
- Frequently asked questionsShort, straight answers to the questions we hear most.
- My upload will not workFixes for files that will not upload or look wrong after importing.
- I did not get my confirmation emailWhat to do when the sign-up or reset email does not arrive.
- My results do not look rightWhy you might see surprising labels, and what they actually mean.
- A check failed or stopped earlyThe usual cause is running out of credits — and your results are always safe.
- Why are so many results risky?A deeper look at high-risk lists and how to act on them with confidence.
Still stuck?
If you cannot find an answer here, send us a message. A real person will help.