Help center
Understanding your results
Make sense of the labels, reasons, scores, and signals so you know exactly what to do with each address.
- What your results meanThe four labels — safe to send, risky, do not send, and unknown — explained in plain language.
- The checks we run on every addressA look behind the scenes at the checks that decide each label — all without ever emailing your contact.
- What is a catch-all address?Why some addresses come back "risky" even when nothing looks wrong with them.
- Role addresses (info@, support@, sales@)Why shared inboxes get flagged, and when it is fine to keep them.
- Throwaway (disposable) addressesWhat burner addresses are and why we mark them as do-not-send.
- Signals and spam trapsThe extra warning badges you might see, and why spam traps are the ones to take seriously.
- The confidence scoreWhat the 0–100 number means and how it relates to the label.
- What to do with risky addressesRisky does not mean bad. Here is a simple way to decide which ones to keep.
Still stuck?
If you cannot find an answer here, send us a message. A real person will help.