A role address belongs to a job or team rather than a single person — like info@, support@, sales@, admin@, or noreply@. CleanMyList flags these so you can decide what to do.
Why we flag them
Role addresses are often watched by several people or by automated systems. For marketing and cold outreach, they tend to get lower engagement and a higher chance of complaints. That is why they lower an address's score and can make it risky.
Should I remove them?
- For cold outreach or marketing: usually best to leave them out.
- For support, billing, or transactional messages: these addresses are often exactly the right ones to keep.
- It depends on your goal — the flag is information, not a command.
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If you still have a question, we are happy to help.