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My results do not look right

Why you might see surprising labels, and what they actually mean.

Sometimes results surprise people. Usually they are correct — here is what is likely going on.

Lots of "risky" results

This is normal, especially for business contacts. Many companies accept every address sent to them (a catch-all), which means we cannot be 100% sure a single mailbox exists. See "What is a catch-all address?".

Some "unknown" results

Unknown means a mail server was slow or unavailable when we checked — not that the address is bad. Try checking those again a little later.

A good-looking address marked do-not-send

The address may be a throwaway, or the mailbox may simply no longer exist. Each result shows a plain-English reason — read that to see exactly why.

Tip

Every result includes a reason and a confidence score. When something surprises you, the reason almost always explains it.

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